Shipping & Returns
Return & Exchange Policy
We ship our products to you by Royal Mail. You can select either first or second class at the checkout when you've selected your products. Your costs are calculated by weight and box size. Click here for more details on first class and here for more details on second class from Royal Mail. We don't like having to charge postage for our products and you can rest assured that we will keep your shipping costs to an absolute minimum. Whilst our main priority is ensuring that your product reaches you in exactly that same condition as it left us, we will strive to pack your items as economically as possible.
We want you to be happy with your purchase from Bertie Chippington's. If you're not happy, we won't be happy so we will do our best to fix it. If we can't we will give you a full refund. If you have any problems just fill out the form on our Customer Support page and we'll get right on it.